Frequently asked questions
What happens if I cancel my booking?
We understand that situations can change. As best we can, we will work with you to accommodate any changes. If the event is cancelled entirely (wet weather etc), booking deposits will not be refunded. If the performance is cancelled within 7 days of the event, payment in full is required.
What happens if I change my booking?
We will try our best to accommodate any changes to a schedule. Please be aware that we are often working with a large team of freelance professionals. If event/performance details are changed after the booking is confirmed (deposit received) the artists will try their best to make it happen. If the last minute changes cannot be accommodated, booking deposit will be paid to the original booked artist and we will find a new artist for the event. The show must go on. Also see [Booking: Last Minute Updates: Can the band start 1 hour earlier?]
What happens if the band gets sick or splits up?
We work exclusively with professional acts. It’s extremely rare that after confirmation a band becomes unavailable. However, we are human beings and people can get sick, have families, unforeseen situations can arise. If for any reason the original lineup cannot perform we will find a suitable replacement that meets your approval. If that’s not possible we offer a 100% money back guarantee.
Wet Weather Contingencies?
Is the performance area outdoors? Please advise us so we can work out a wet weather contingency. Some healthy pessimism is helpful when planning for the weather and outdoor events. It can save you show-stopping situation from a bit of drizzle.
I have a special event coming up. Which bands can look at to perform?
We work closely with some of the top acts in the Australian scene. The artists listed in our ‘Artists Section’ we couldn’t recommend with any higher regard. So please go deep, explore. Alternatively, tell us a little about your event. If you have something specific in mind, a theme or specific vibe you’re trying to achieve. Don’t be shy, we love connecting clients with the right entertainment.
I would like a quote
You can do this now by filling out a booking enquiry form one of our team will be in touch in the next 24hrs.
What is the booking process?
Why do you want to know my budget?
Can the band start 1 hour earlier/later?
What is Artist Call-Time?
What is a rider?
Do your bands travel?
How long do bands play for?
Where can I see your bands play?
What songs does the band play?
Can the band play ‘Daryl Braithwaite - The Horses’ (or other requests)
Can I choose exactly what songs are played?
OK, But what do I do next?
2) A sommelier's pairing - tell us about yourself, your guests, your favourite music. We’ll be able to point you in the right direction. Simply email us and we can get the conversation started.
3) Your Big Day - tell us a little about your event, we can give our professional opinion as to what kinds of music works. If there are any Buttermint artists may work well we can put them forward as an option.
How Do We Pay
To reserve an act for your event we require a booking deposit (20% of the total fee). The remaining 80% is due week-of-event. Once that is received:
- If the event is cancelled for any reason, booking deposit is withheld
- In the unlikely event of the act (band/DJ/artist) become unavailable (for any reason). Booking deposit is refunded in full to the client.